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Assistant Director, Digital Community Engagement
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Position Number: 2546804
Location: San Francisco, CA
Position Type: Development and Fund Raising

Assistant Director, Digital Community Engagement
University of San Francisco

R0005158
USF Hilltop Campus

Job Title:
Assistant Director, Digital Community Engagement

Job Summary:
University of San Francisco (USF) is recognized nationally and internationally as a leading Jesuit Catholic, urban University with a tremendously diverse student, faculty, and alumni population. Established as San Francisco's first institution of higher education in 1855, the University is deeply embedded in the intellectual, spiritual, and cultural life of one of the most innovative, diverse, and dynamic cities in the world. The University is currently engaged in the largest campaign in the University's history to date. The Changing the World from Here: Campaign for the University of San Francisco is aimed at raising $300 million for scholarships and financial aid, programs, and new learning spaces. To date this campaign has raised over $270 million in an effort to expand the reach and impact of USF's mission while engaging our over 100,000 alumni around the world.

Reporting to the Director of Alumni Engagement, the Assistant Director, Digital Community Engagement leads the strategy and implementation of digital engagement on NetworkUSF, the university's online networking and mentorship tool for alumni, students, faculty and staff.

Full Job Description:

JOB RESPONSIBILITIES:

The Assistant Director will grow the NetworkUSF online community by developing and implementing new communications efforts, sourcing information of interest to each group, and assist in making connections with members of the platform. The Assistant Director will also identify and lead projects, programs, and communications targeting greater engagement in each of the online groups. This position will also co-manage the Alumni Mentorship Program which is housed on the platform.

ESSENTIAL JOB DUTIES ARE:

Review analytics of the platform, including but not limited to reviewing Google analytics, tracking metrics in NetworkUSF, review feedback ratings, generate reports as needed, assist in Salesforce Affinaquest data migration, partner with Prospect Development to code relevant information needed for portfolio building.
Create engaging content for users to interact with, such as: generating posts for main discussion board and group discussion boards, tagging volunteers to post on discussion boards, refreshing resources site-wide and for groups, editing site wide banner as needed for USF initiatives
Build strong campus partnerships to promote NetworkUSF, and market events and programs
Increase overall membership on the platform on an annual basis.
Mange five industry groups housed on the platform by recruiting, onboarding and training leads, managing content, planning events, and maintaining communications for each group. Group Management
Serve as the primary contact for PeopleGrove, NetworkUSF's platform provider and attend community webinars and be up to date on all enhancements and recommendations
Manage NetworkUSF users by:
- Sending and creating welcome emails to new users with invitation to join groups based on interest
- Monitoring connections and messages
- Upholding community guidelines
- Sending reminder emails for unanswered connection requests and incomplete user sign ups
- Approving new users
- Supporting marketing content to recruit alumni and students to join the platform
- Work with interns to manage user experience
- User training and onboarding
- Support customer service requests and follow-up on feedback
- Help build the volunteer and donor pipeline to identify engaged alumni members and reporting back to Development
- Manage user type for recent grads
Assist in running the Alumni Mentorship Program (AMP), including segmented communications for sign-ups, assist with matching alumni mentors with student mentees, curate monthly newsletters for AMP participants, deploy surveys to gauge participant satisfaction, provide customer service as needed.
Perform other activities as assigned.

MINIMUM REQUIREMENTS:

Bachelor's degree with a preference for candidates with advanced degrees.
Five years of increasingly responsible work establishing programs and events that serve to reconnect and connect alumni to their alma mater.
Volunteer management experience
Demonstrated skill in building relationships with volunteers and helping them to lead efforts
Exceptional interpersonal skills and a demonstrated ability to interact effectively with alumni of all ages and demographics.
Project management expertise and the ability to prioritize and manage overlapping and competing deadlines.
Team orientated and comfortable with change; a strong habit of collaborating but also capable of working independently on projects with minimal supervision.
Excellent written and verbal communication skills, with direct experience writing marketing copy for college graduates.
Ability to travel, and work evenings and weekends.

ADDITIONAL SKILLS, KNOWLEDGE AND ABILITIES:

An understanding of and appreciation for a Jesuit education is preferred.
Proven track record of building online communities

Full-Time/Part-Time:
Full time

Pay Rate:
Salary

To apply, visit https://usfca.wd5.myworkdayjobs.com/en-US/USF_Staff/job/USF-Hilltop-Campus/Assistant-Director--Digital-Community-Engagement_R0005158.

The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to "Change the World From Here." For more information, visit http://www.usfca.edu.