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Digital Communications Specialist - 33265 University Staff Description
University of Colorado Anschutz Medical Campus
Department: Communication Shared Services
Job Title: Digital Communications Specialist
Position #: 00821502 – Requisition #:33265
Job Summary:
The Specialist will support the CU School of Medicine's user base of email communicators and event managers on the CU eComm platform. The Specialist will integrate communications best practices with technology capabilities to help communicators and event managers achieve results with eComm.
The Specialist will become an expert on Salesforce, Marketing Cloud, and Cvent applications and will provide support to the CU School of Medicine's account holders. Learn more about eComm at www.cu.edu/ecomm.
The role requires exceptional attention to detail and a versatile mix of technical and creative skills across communications, marketing, customer support, and database management. Leveraging eComm to serve internal and external users with digital communications best practices is a critical part of the position.
Key Responsibilities:
eComm Platform - Technical Support
- Serves as a CU School of Medicine technical support specialist for Salesforce, Marketing Cloud, and Cvent applications in the CU eComm platform. Provides tactical and operational expertise for eComm users.
- Understands all aspects of the eComm platform, including encouraging users to follow the CU School of Medicine guidelines and adhering to CU Anschutz's mass email communications policy.
- Understands FERPA, HIPAA, CAN-SPAM, and other relevant federal and state legislation and university policies. Applies and enforces these guidelines in daily work and with eComm users.
eComm Platform - User Support
- Provides timely support and assistance on Salesforce, Marketing Cloud, and Cvent applications to CU School of Medicine eComm users, in coordination with the Digital Communications Program Manager.
- Provides user support that addresses the use of eComm applications (Salesforce, Marketing Cloud, Cvent). When issues are not resolvable, escalates issues to the Digital Communications Program Manager.
- Reviews and approves events in Cvent to align with correct integration settings, campus brand standards, and financial configurations.
- Offers customer service that is prompt, accurate, and courteous.
Work Location:
Hybrid – this role is eligible for a hybrid schedule of 2 days per week on campus and as needed for in-person meetings.
Why Join Us:
The University of Colorado School of Medicine seeks a full-time Digital Communications Specialist. This new position will join the CU School of Medicine Communications team and provide support with strategic email communications and marketing.
The Specialist will be a contributing member of the CU School of Medicine communications team supporting the goals of the Dean's Office. This team connects, strengthens, and shares communications between the school and its departments, divisions, and centers, with members of our community.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, holidays, and more. To see what benefits are available, please visit: https://apptrkr.com/get_redirect.php?id=5177124&targetURL=Digital Communications Specialist
Position #: 00821502 – Requisition #:33265
Job Summary:
The Specialist will support the CU School of Medicine's user base of email communicators and event managers on the CU eComm platform. The Specialist will integrate communications best practices with technology capabilities to help communicators and event managers achieve results with eComm.
The Specialist will become an expert on Salesforce, Marketing Cloud, and Cvent applications and will provide support to the CU School of Medicine's account holders. Learn more about eComm at www.cu.edu/ecomm.
The role requires exceptional attention to detail and a versatile mix of technical and creative skills across communications, marketing, customer support, and database management. Leveraging eComm to serve internal and external users with digital communications best practices is a critical part of the position.
Key Responsibilities:
eComm Platform - Technical Support
- Serves as a CU School of Medicine technical support specialist for Salesforce, Marketing Cloud, and Cvent applications in the CU eComm platform. Provides tactical and operational expertise for eComm users.
- Understands all aspects of the eComm platform, including encouraging users to follow the CU School of Medicine guidelines and adhering to CU Anschutz's mass email communications policy.
- Understands FERPA, HIPAA, CAN-SPAM, and other relevant federal and state legislation and university policies. Applies and enforces these guidelines in daily work and with eComm users.
eComm Platform - User Support
- Provides timely support and assistance on Salesforce, Marketing Cloud, and Cvent applications to CU School of Medicine eComm users, in coordination with the Digital Communications Program Manager.
- Provides user support that addresses the use of eComm applications (Salesforce, Marketing Cloud, Cvent). When issues are not resolvable, escalates issues to the Digital Communications Program Manager.
- Reviews and approves events in Cvent to align with correct integration settings, campus brand standards, and financial configurations.
- Offers customer service that is prompt, accurate, and courteous.
Work Location:
Hybrid – this role is eligible for a hybrid schedule of 2 days per week on campus and as needed for in-person meetings.
Why Join Us:
The University of Colorado School of Medicine seeks a full-time Digital Communications Specialist. This new position will join the CU School of Medicine Communications team and provide support with strategic email communications and marketing.
The Specialist will be a contributing member of the CU School of Medicine communications team supporting the goals of the Dean's Office. This team connects, strengthens, and shares communications between the school and its departments, divisions, and centers, with members of our community.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, holidays, and more. To see what benefits are available, please visit: https://apptrkr.com/get_redirect.php?id=5177124&targetURL=00821502 – Requisition #:33265
Job Summary:
The Specialist will support the CU School of Medicine's user base of email communicators and event managers on the CU eComm platform. The Specialist will integrate communications best practices with technology capabilities to help communicators and event managers achieve results with eComm.
The Specialist will become an expert on Salesforce, Marketing Cloud, and Cvent applications and will provide support to the CU School of Medicine's account holders. Learn more about eComm at www.cu.edu/ecomm.
The role requires exceptional attention to detail and a versatile mix of technical and creative skills across communications, marketing, customer support, and database management. Leveraging eComm to serve internal and external users with digital communications best practices is a critical part of the position.
Key Responsibilities:
eComm Platform - Technical Support
- Serves as a CU School of Medicine technical support specialist for Salesforce, Marketing Cloud, and Cvent applications in the CU eComm platform. Provides tactical and operational expertise for eComm users.
- Understands all aspects of the eComm platform, including encouraging users to follow the CU School of Medicine guidelines and adhering to CU Anschutz's mass email communications policy.
- Understands FERPA, HIPAA, CAN-SPAM, and other relevant federal and state legislation and university policies. Applies and enforces these guidelines in daily work and with eComm users.
eComm Platform - User Support
- Provides timely support and assistance on Salesforce, Marketing Cloud, and Cvent applications to CU School of Medicine eComm users, in coordination with the Digital Communications Program Manager.
- Provides user support that addresses the use of eComm applications (Salesforce, Marketing Cloud, Cvent). When issues are not resolvable, escalates issues to the Digital Communications Program Manager.
- Reviews and approves events in Cvent to align with correct integration settings, campus brand standards, and financial configurations.
- Offers customer service that is prompt, accurate, and courteous.
Work Location:
Hybrid – this role is eligible for a hybrid schedule of 2 days per week on campus and as needed for in-person meetings.
Why Join Us:
The University of Colorado School of Medicine seeks a full-time Digital Communications Specialist. This new position will join the CU School of Medicine Communications team and provide support with strategic email communications and marketing.
The Specialist will be a contributing member of the CU School of Medicine communications team supporting the goals of the Dean's Office. This team connects, strengthens, and shares communications between the school and its departments, divisions, and centers, with members of our community.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, holidays, and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.
Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication, and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Minimum Qualifications:
Entry Professional:
- Bachelor's degree from an accredited college or university in business, marketing, communications, public or media relations, journalism, information technology, or other related fields.
Intermediate Professional:
- Bachelor's degree from an accredited college or university in business, marketing, communications, public or media relations, journalism, information technology, or other related fields.
- One (1) year of experience in a communications support, digital marketing position, or similar role.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
- Academic and/or professional background in communications, marketing, design, database administration, or information technology.
- Experience with email marketing applications in general, and Salesforce and Marketing Cloud in particular.
- Experience with event registration/management applications in general, and Cvent in particular.
- Professional experience in higher education, research, or healthcare industries is a plus.
Knowledge, Skills, and Abilities:
- Ability to learn and apply new technologies, especially in a large organizational and academic setting.
- Knowledge of digital and email marketing best practices.
- Knowledge of data and database support.
- Knowledge of event website and registration best practices.
- Knowledge of business intelligence tools, principles, and best practices.
- Ability to troubleshoot issues within applications.
- Ability to support multiple projects simultaneously, prioritize competing demands and stakeholders, and produce high-quality work on deadlines.
- Strong project management skills including organization, attention to detail, conflict resolution, and team mentality.
- Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
- Analytical and problem-solving skills, including the ability to examine and summarize data and trends to resolve issues and produce results.
- Creative skills, including the ability to ask questions, generate new ideas, experiment, make observations, and develop connections between disparate concepts.
- Critical thinking skills, including the ability to identify problems, questions, and assumptions; establish significance; and understand logical connections between ideas.
- Excellent communication and interpersonal skills.
- Ability to translate and explain technical concepts and vocabulary in common terms to non-technical audiences.
- Ability to work with confidential data and handle sensitive projects with discretion.
- A positive attitude, collaborative spirit, and growth mindset.
How to Apply:
For full consideration, please submit the following document(s):
1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if Evanne Seelig evanne.seelig@cuanschutz.edu
Screening of Applications Begins:
Immediately and continues until 2 weeks after the initial posting date.
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has been established as
· Entry Professional: $46,116 to $58,660
· Intermediate Professional: $50,185 to $63,835
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.
Total Compensation Calculator: http://www.cu.edu/node/153125
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
Job Category: Communication
Primary Location: Hybrid Department: U0001 -- Anschutz Med Campus or Denver - 21803 - SOM-DEAN DO Shared Srvc-Comm
Schedule: Full-time
Posting Date: Apr 12, 2024
Unposting Date: Ongoing Posting Contact Name: Evanne Seelig Posting Contact Email: evanne.seelig@cuanschutz.edu Position Number: 00821502
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